Notice of Privacy Practices

Innovation Health Group Inc.

Effective Date of this Notice: January 1, 2021


This Notice of Privacy Practices (“Notice”) applies to Executive Health Centre/Innovation Health Group and each of its business units and subsidiaries, as applicable (collectively, “IHG”, “we”, “us”, or “our”).

Our Obligations

EHC/IHG is required by law to maintain the privacy and security of your protected health information (“PHI”) and provide you with this Notice of our legal duties, privacy practices, and your privacy rights regarding PHI. We are required to follow the terms of this Notice currently in effect. In the event of a breach involving unsecured PHI, we are also required to notify affected individuals, as described herein. This Notice does not apply to non “diagnostic services that we perform, such as clinical trials.

Protected Health Information

PHI is information that reasonably can be used to identify you and that relates to your past, present, or future physical or mental health condition, the provision of health care to you, or the payment for such heath care.

Information Collected and Created by EHC/IHG

We collect PHI to provide health records, testing services, obtain payment for these services and other purposes permitted or required by law. PHI may include name, address, telephone number, email address, date of birth, gender, ethnicity, medical history, diagnosis, treatment information, provider identification, medical insurance account number, and payment card information.

Protection of PHI

While there can be no guarantee of privacy, we have established reasonable and appropriate physical, technical and administrative safeguards to protect PHI against unauthorized use and disclosure and to restrict access to PHI to only those workforce members who need it in order to provide services to clients and patients and conduct business operations.

For information about sample retention and your rights related to this, please see the consent that you signed.

If you share this information or these test results with anyone, you are responsible for any compromise of confidentiality that may result from such sharing.

Uses and Disclosures of PHI

In the course of providing laboratory services, we use PHI internally and disclose it to health care providers (health care professionals requesting services, laboratory personnel involved in ordering services), insurers, payors, third party service providers and their respective agents. Some examples of what we do with the information we collect and the reasons it might be disclosed to third parties are described below.

Treatment, Payment and Health Care Operations

We may use or disclose PHI with or without your consent to provide health care services. These include:

Other Uses and Disclosures Permitted or Required by Law

We may use or disclose PHI for other important activities permitted or required by law, with or without your authorization. These include:

Uses and Disclosures Requiring Authorizations

We may request your written authorization to use or disclose your PHI in ways not described above. If you make a special authorization and later change your mind about this, you may revoke the authorization, in writing (see “Questions and Complaints”), at any time, except to the extent that action has been taken in reliance on the authorization. In any communication with us, please provide your name, address, and a telephone number where we can reach you in case we need to contact you about your request.

Information Breach Notification

We are required to provide notification to affected patients if we discover a breach of unsecured PHI, unless a formal risk assessment demonstrates that there is a low probability that the PHI has been compromised. You will be notified without unreasonable delay within legally required timeframes after discovery of the breach. Such notification will include information about what happened and what can be done to mitigate any harm.

Your Rights with Respect to PHI

Subject to certain exceptions, the Personal Information Protection and Electronic Documents Act (PIPEDA) establishes the following patient rights with respect to PHI.

See “Questions and Complaints” for how to contact us to make a request to exercise any of the below rights.

How to Exercise Your Rights

To exercise any of your rights described above, you must send a written request or complete a form that you will need to request. See “Questions and Complaints” for contact information. We will respond to requests in a timely manner.

Availability and Distribution of This Notice

This Notice should be provided by your health care professional along with your consent. It is also published on our web site at and a paper copy is made available upon request. See “Questions and Complaints”.

Changes to Our Notice of Privacy Practices

EHC/IHG reserves the right to make changes to this Notice from time to time to reflect changes in our privacy practices. If we change this Notice, we may make the new Notice terms and practices effective for all PHI that we maintain about you, including any information created or received prior to issuing the new Notice. Understand that this Notice cannot override patient authorizations or rights, required by law. If we change this Notice, we will post the new Notice on our website at and identify any material changes since the previous update at the top of the Notice. Please review this site periodically to ensure you are aware of any such update.

Communicating with Us

As a convenience, IHG may make available email addresses by which you can communicate with us. Please be advised that email is not a secure means of communication, therefore we cannot guarantee the security of any information that you send to us prior to our receipt of it. This fact may also restrict our use of email in communicating any response to you – we will make every attempt to use alternate means of communicating anything that may be considered sensitive information.

Questions and Complaints

Billing questions and complaints

You may update insurance and/or billing information by contacting the Patient Billing department at (416) 222-5880 or sending us a written request to the address below.

All other questions and complaints

If you wish to exercise any of your rights described above, you must send a written request or complete a form that you will need to request. If you would like a paper copy of this Notice, have any questions about it, or believe its terms or any IHG privacy policy has been violated with respect to information about you, please let us know immediately by contacting our Client Services Department at (416) 222-5880 or sending us a written request at Please include your name, address, and a telephone number where we can contact you, and a brief description of the complaint or question. If you prefer, you may lodge an anonymous complaint.

Privacy ComplaintsBilling QuestionsAll Other Questions and Complaints
Chief Privacy OfficerBilling DepartmentClient Services Department
Innovation Health GroupInnovation Health GroupInnovation Health Group
4120 Yonge Street, #3064120 Yonge Street, #3064120 Yonge Street, #306
Toronto, Ontario, Canada. M2P2B8Toronto, Ontario, Canada. M2P2B8Toronto, Ontario, Canada. M2P2B8


Please provide as much information as possible so that the complaint can be properly investigated.